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Refund Policy

Under the Distance Selling Regulations 2000, you are entitled to cancel your order within 7 days of delivery of your goods. If for any reason you are not entirely satisfied with your purchase, please call the elefairies on 07949 018053. We ask you to return your goods in their original, undamaged packaging for an exchange or refund. Any product(s) you return must be in perfect condition, we cannot accept responsibility for any items that are damaged when they reach us or for item(s) lost in the post (it's always best to obtain a proof of postage certificate). We will consider the overall condition of the product(s) being returned when making a refund. We will refund the price of the item or exchange the product as soon as it is received by us. Refunds will usually take approximately 7 working days but the exact time depend on how quickly your debit/credit card company processes the credit.

Regretfully Elefair does not pay the cost of return postage.

This is in addition to your statutory rights.